How to resolve Duplicates Detected error?
Setup Duplicate Rule to manage duplicate Leads
If you are seeing Duplicates Detected error in Unmatched Emails when e2a should create a new Lead, please see the steps below to resolve this issue.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzM3MTcvY2tmaW5kZXIvaW1hZ2VzL2ltYWdlKDIyKS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3ODcyNjI1Mjh9fX1dfQ__&Signature=aDv33i3FLTRTqJQLEzeCJBNn4urwpOL1jRrga70MLhXPSjDD82qtQzZ~LugmtZudHj974r9UiNvs1TZ~4AHuN5GIAsPTOzBtHc95Q-yHK5i5IWyet31LZuDP46Z-bi85Fybyy6NG3eT9nH-vKFx~GHtdrxADlWgnAJ6ZgsZE3TLzaTdgVvjSFBKd9wOIUmDZb8c1~qlgAouHfDzpii5LNGYGjPEBO0OSpf~O50NVHoAEYhg~oej1UWlepdScu1jPgnuh-7xrt88NoQytW~nULGBTjADou~9JHGntT5Log9SOIFy07E8qHoVLkmRv005qsJRL6k31VrBRXIha6tObdw__&Key-Pair-Id=K2TK3EG287XSFC)
Salesforce provides Matching Rules to manage duplicate Leads.
- Go to Setup | Administration Setup | Data.com Administration | Duplicate Management | Matching Rules
- Activate Standard Lead Matching Rule (A confirmation email for activation of matching rule would be sent to your org email ID)
- Go to Setup | Administration Setup | Data.com Administration | Duplicate Management | Duplicate Rules | Standard Lead Duplicate Rule | Edit
- Select Allow for Action on Create and Action on Edit
- Uncheck Alert checkbox against both Action on Create and Action on Edit
- Click Save
Please contact us at support@ortooapps.com for any questions.