How to resolve Duplicates Detected error?

Setup Duplicate Rule to manage duplicate Leads

If you are seeing Duplicates Detected error in Unmatched Emails when e2a should create a new Lead, please see the steps below to resolve this issue.

Salesforce provides Matching Rules to manage duplicate Leads.

1. Go to Setup | Administration Setup | Data.com Administration | Duplicate Management | Matching Rules
   • Activate Standard Lead Matching Rule (A confirmation email for activation of matching rule would be sent to your org email ID)
2. Go to Setup | Administration Setup | Data.com Administration | Duplicate Management | Duplicate Rules | Standard Lead Duplicate Rule | Edit
   • Select Allow for Action on Create and Action on Edit
   • Uncheck Alert checkbox against both Action on Create and Action on Edit
   • Click Save

Please contact us at support@ortooapps.com for any questions.