Will the disabling of TLS 1.0 for Inbound and Outbound Emails impact e2a?


TLS stands for "Transport Layer Security". It is a protocol that provides privacy and data integrity between two communicating applications. It is used for web browsers and other applications that require data to be securely exchanged over a network.


Why is Salesforce disabling TLS 1.0?

In order to maintain the highest security standards and promote the safety of customer data, Salesforce is upgrading to TLS 1.1.


TLS is Required

Emails are bounced back or undelivered when your org has the setting, 'TLS is Required' configured in Email Settings and the receiving domain does not support TLS 1.1 or higher. To avoid these issues, please make sure your company supports TLA 1.1 or higher for email. 


Impact of e2a 

There is no risk involved or direct impact on e2a emails with this change. Since e2a is a native Salesforce app so the settings utilized by e2a and standard email client or Salesforce are the same. However, the 'TLS Required' setting is applicable and valid for e2a too.


Please contact us at support@ortooapps.com with any questions.

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