A user tried to access the e2a email records related to Lead & Opportunity via the e2a email related list in Sales Cloud Console. Instead of the email detail page, a blank page was displayed.
The email detail page of the e2a email client is a Visualforce. A feature called Clickjack Protection when enabled causes the Visualforce pages to display blank in Console mode.
Steps to disable Clickjack Protection:
Please follow the steps below to disable Clickjack Protection in Salesforce:
- Go to setup | Security Controls | Session Settings
- Disable each of the following settings
- Enable clickjack protection for customer Visualforce pages with standard headers
- Enable clickjack protection for customer Visualforce pages with headers disabled
Please contact us at firstname.lastname@example.org for any questions.