Blank pages displayed when accessing e2a email records in Sales Cloud Console

Blank Page Displayed

Did you try to access the e2a email records related to Lead & Opportunity via the e2a email related list in Sales Cloud Console and instead of the email detail page, a blank page was displayed?

This happens because the email detail page of the e2a email client is a Visualforce page. A feature called Clickjack Protection when enabled causes the Visualforce pages to display blank in Console mode. 

Steps to disable Clickjack Protection:

Please follow the steps below to disable Clickjack Protection in Salesforce:

1. Go to setup |  Security Controls |  Session Settings
2. Disable each of the following settings

• Enable clickjack protection for customer Visualforce pages with standard headers
• Enable clickjack protection for customer Visualforce pages with headers disabled

Please contact us at support@ortooapps.com for any questions.