e2a Unmatched Emails

Unmatched Emails

When an email is received via an e2a Email Rule that has not been successfully added to a new or existing record in the target object, it is placed in the Unmatched Emails queue specified in the rule. Unmatched emails can be viewed and manually matched as follows:

1. Click on e2a Unmatched Emails tab to view unmatched emails. Select a view as required
2. Click on the subject of an unmatched email to view the email
3. An unmatched email, can be manually matched as follows:
   • Click the Match button from the detail page
   • Select the Target Object/Email Service the selected email should be matched using
   • Select Match Type, either to add email to an existing record or to insert a new record into the target object
   • If match type “Add email to an existing record” has been selected, then select the name/number of the target object record by clicking the Related To Lookup button
   • If match type “Insert new record into target object” has been selected, then select an appropriate user or queue to assign the new record to
   • Click Save when complete

Please contact us at support@ortooapps.com for any questions.