Can e2a handle emails with a relatively larger email body size?

Yes, e2a can handle emails which are of relatively larger email body size. By default, e2a has the ability to handle emails with body sizes of upto 128KBs (~131K characters including HTML tags). But, to enable e2a's ability to handle larger emails, you need to add a few extra fields on the 'e2a Email' object (and also on e2a Unmatched Email object) and e2a will automatically detect those fields and store emails in those custom added fields if the email size increases the default handling capacity.

 

How to add extra email storage fields to the e2a Email object?

  1. First, you need to go to the Setup in your org and then navigate to Object Manager.
  2. Next, search for the object e2a Email. (API name: ortoo_e2a__EmailMessage__c)
  3. Go to Field and Relationships from the side menu.
  4. Click New button to create/add an extra field on the e2a Email object.
  5. Select Text Area (Long) as field type for the new field and click Next.
  6. Provide these values on the next screen:
    Field Label: HTML Body 2
    Field Name: HTML_Body_2
    Length: 131,072 characters (128 KB)
    HelpText: This field will be used to extend the email body limit in case characters are above the base email body field limit.
  7. Click Next button and select the appropriate field-level security preferences and then click Next.
  8. On this screen, deselect any page layouts already selected and click Save button.
  9. Now, repeat steps 4 to 8 for HTML Body 3 and HTML Body 4 fields. Please don't forget to change the Field Label and Field Name mentioned in the step 6 in accordance with the HTM Body 3 and HTML Body 4.
  10. After performing the above steps, the three newly added fields will look like this.

     

How to add extra email storage fields to the e2a Unmatched Email object?

To handle the incoming emails of larger body size we also need to add the extra fields to the e2a Unmatched Email object so that the emails landing in unmatched email queues also don't lose any content. To add these extra fields, please follow the below instructions.

 

  1. First, you need to go to the Setup in your org and then navigate to Object Manager.
  2. Next, search for the object e2a Unmatched Email. (API name: ortoo_e2a__Queued_Email_Message__c)
  3. Go to Field and Relationships from the side menu.
  4. Click New button to create/add an extra field on the e2a Email object.
  5. Select Text Area (Long) as field type for the new field and click Next.
  6. Provide these values on the next screen:
    Field Label: HTML Body 2
    Field Name: HTML_Body_2
    Length: 131,072 characters (128 KB)
    HelpText: This field will be used to extend the email body limit in case characters are above the base email body field limit.
  7. Click Next button and select the appropriate field-level security preferences and then click Next.
  8. On this screen, deselect any page layouts already selected and click Save button.
  9. Now, repeat steps 4 to 8 for HTML Body 3 and HTML Body 4 fields. Please don't forget to change the Field Label and Field Name mentioned in the step 6 in accordance with the HTM Body 3 and HTML Body 4.
  10. After performing the above steps, the three newly added fields will look like this.

After adding these extra fields to both e2a Email and e2a Unmatched Email object, e2a will be able to store emails upto 512KBs in size. If the email body size exceeds the capacity of the 4 email storage fields, then you will see that the email body has the [Truncated] keyword at the end of the email while viewing an email body.

Please contact us at support@ortooapps.com for any questions.

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