How should I set my email encoding?


Encoding standards tell the web browser or email application how to interpret the text characters in your HTML or the body of the email, such as an outbound e-mail sent from Salesforce application. The most popular character sets are UTF-8 and ISO-8859.

Below you would see an example how the same characters are displayed differently with different type of character encoding.



As you can see above, the Chinese symbols are not represented in the ISO-8859-1 character set. This is because ISO-8859-1 only includes Latin based language characters. The result is a bunch of jumbled text, which is the ISO-8859-1 interpretation of the symbols. Chinese language symbols are however supported in UTF-8 character set. These encodings can be changed for user or email template. Please follow instructions below to change encoding as required.


  • For Salesforce User record you can change email encoding by one of following two methods:
  1. Name | My Settings | Personal | Language & Timezone | Email Encoding OR
  2. Setup | My Personal Information | Personal Information | Email Encoding 
  • For Email Templates, you can change email encoding as follows:

 Name | Setup | Administration | Communication Templates | Email Templates (select the template) | Encoding


For more details on Email Encoding please click here


Please contact us at for any questions.

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